Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

If you find yourself gambling more than intended or experiencing negative consequences, it's important to seek help immediately.

Age Verification

Gambling is only legal for individuals aged 18 years or older in the United Kingdom. Mystake is committed to preventing underage gambling and complies with all UK regulations.

If you are under 18, please do not attempt to access gambling services. Parents and guardians should monitor young people's online activities to ensure they do not access gambling websites.

Warning Signs of Problem Gambling

Please be aware of these warning signs that may indicate problem gambling:

• Frequently chasing losses by gambling more to recover money lost
• Hiding gambling activities from family or friends
• Gambling with money needed for essential expenses (rent, bills, food)
• Spending more time and money on gambling than intended
• Neglecting work, school, or personal relationships due to gambling
• Feeling anxious or irritable when unable to gamble
• Lying about the extent of gambling activities
• Using gambling as an escape from problems or negative emotions
• Borrowing money to fund gambling
• Failed attempts to reduce or stop gambling

If you recognise any of these signs in yourself or someone you know, please reach out for support.

Self-Help Tools & Responsible Gaming Features

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a limit on the total amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Session Timeouts: Set automatic session timeouts to take breaks from gambling
• Self-Exclusion: Exclude yourself from your account for a set period or permanently

To access these tools, log into your Mystake account and navigate to the Responsible Gaming settings. These features are designed to help you maintain control and gamble within your means.

Support Organizations

If you are struggling with gambling, professional support is available. The following organizations provide free, confidential help:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, confidential)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Support groups across the UK
  www.gamblersanonymous.org.uk

Other Countries

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

If you or someone you know is struggling with problem gambling, please reach out for support today. There is no shame in seeking help – professional support services are confidential, free, and available 24/7.

Remember: Help is just a call or click away.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk to speak with a trained counsellor who can provide immediate support and guidance.